- Purpose of the service
The ClicBus Monaco Transport Á la Demande (TAD) service, managed by Compagnie des Autobus de Monaco (CAM), is a public transport service providing daytime service to the Plati, Les Fleurs and Annonciade districts, which have few or no bus stops. It also provides a complementary service to night bus routes. ClicBus is a stop-to-stop, reservation-only service.
The application and customer website are developed and managed by VIA Technologies (hereinafter VIA). The call center and customer relations center operate under the responsibility of KISIO (Keolis) 7 days a week during the service's operating hours.
- Scope of application
The conditions and provisions of the present Regulations are applicable to the ClicBus service operated by CAM in the Principality of Monaco for a period of 12 months.
Use of the service implies that the customer has read and accepted the general conditions of use.
- Scope of service
The scope of the ClicBus service varies between daytime and night-time hours. Generally speaking, during the day, the service serves the Plati, Les Fleurs and Annonciade districts, enabling trips from district to district, or from district to transfer stop. Transfer stops are attractive stops in the Principality that can be used to connect with one or more regular urban transport lines. At night, passengers can be picked up and dropped off at any bus stop on the CAM network.
Transfer stops
Transfer stops are strategic, central points of attraction in the Principality. Four transfer stops have been defined: Place des Moulins, Monte-Carlo Tourisme, Place d'Armes and Fontvieille Centre Commercial. The map below illustrates their geographical locations, as well as those of the three districts with existing transport lines.
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Neighborhoods
Three neighborhoods have been identified for ClicBus service: Plati, Les Fleurs and Annonciade, whose stops can be seen on the map below.
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CLICBUS night stops
All bus stops operated by CAM in the Principality, as well as stops in the 3 districts, are served by the ClicBus service at night. Connections are possible at all stops and on all routes.
- Types of service and timetables
The service is divided into two time slots.
CLICBUS daytime - 07:00 to 21:20
Service will only be provided from or to stops in one of the three districts of Plati, Fleurs and Annonciade. Daytime connections are only possible between the above-mentioned transfer stops and the district stops. It is also possible for users to travel from one of the three districts to another of the same districts. The service uses multimodal routes, allowing connections with the principality's bus network. Return trips are possible and must be specified when booking.
CLICBUS night service
June 1 to September 30 Rest of the year
Sunday, Monday, Tuesday, Wednesday, Thursday 21:20 to 01:30 21:20 à 01:30
Friday, Saturday 21:20 to 03:30 21:20 to 02:30
The ClicBus night service provides users with service to all bus stops in the Principality, including those in the three districts served.
- Reservations
Reservation methods
Reservations are required to use the service.
Reservations can be made :
- By telephone - KISIO (CRC Customer Relations Centre) call center, on +33 4 65 40 60 09 or by email at clicbus@kisio.com, during service opening hours .
- Via the "ClicBus Monaco" application, available on Android and IPhone.
Reservations can be made: from 30 days before the date of travel to the last minute. Regular and scheduled bookings are also possible.
All reservations can be modified or cancelled via the application. Telephone bookings can only be changed by telephone.
All reservations made via the application require registration with the service.
Several customers can be picked up in the same vehicle to accommodate as many people as possible.
For a complete reservation, at least the following information must be provided:
- Pick-up address,
- Drop-off address,
- Day of trip,
- Time of trip - desired departure or arrival time,
- Number of people to be picked up,
- Return trip requested,
- Traveler's first and last name,
- Passenger's telephone number and e-mail address.
Confirmation of reservation by email or sms:
- Confirmation of journey at time of booking,
- A reminder the day before, with details of vehicle type and pick-up address,
- A reminder one hour before pick-up, with vehicle type details,
- A reminder when the vehicle has arrived at the pick-up point, with details of the vehicle type and license plate.
Booking conditions
Reservations are mandatory for all ClicBus trips. The customer may reserve for one or more people. The driver will refuse to accept passengers not included in the reservation. The ClicBus service is a public transport service, and the vehicle is likely to take on several users whose different destinations will not allow direct journeys.
Suggested routes are made to the customer according to availability. ClicBus routes may require connections to existing transport lines.
Customers must cancel or modify reservations they do not wish to honor. Cancellations and modifications can be made free of charge on the application in the "Upcoming journeys" tab, or by telephone on +33 4 65 40 60 09, up to 30 minutes before pick-up.
Customers can modify their personal information at any time.
Route search and booking
To make a reservation, users can select an address, a stop name or a previously saved destination (favorites, frequent places...). They can also select the departure/pick-up address or stop.
The application or teleoperator will describe the various possible routes to the user, including options for the Principality's public transport network.
Before finalizing the booking, the user must enter the number of accompanying persons for the journey. A confirmation of the reservation will be sent by email or sms, as detailed above.
On the mobile application, the user can see the vehicle's position and the time remaining until pick-up, in real time. The application also displays intermediate stops along the route, depending on whether other passengers are being picked up or dropped off.
When picking up passengers, they must identify themselves to the driver and validate their ticket on one of the ticketing machines, or purchase a ticket from the driver.
Punctuality rules
At pick-up time, the ClicBus service arrives at the stop. The driver notifies the application that he is waiting for the passenger. The vehicle will wait for the passenger for 15 seconds. After this time, the reservation will no longer be considered.
If the customer does not show up for his pick-up, he will be declared "Absent". After three declared absences over a sliding month, the customer's account will be blocked and he/she will no longer have access to the service. They must contact the call center (+33 4 65 40 60 09).
- Fares and ticketing
Fares applied
ClicBus fares are identical to those of the current CAM transport network.
Changes in fares do not entail any modification of the present general conditions of access and use, which will remain in force.
On-board ticketing system
Validators can be used to validate CAM season tickets, a bank card (€1.50), a QR code from the Monapass application or a single paper ticket in transit.
The driver can issue single tickets (2€) as well as multi-trip cards (15 trips for 20€).
To purchase a season ticket, users should go to the store (22 rue du Gabian) or create an account on the online store - https://boutiquev2.cam.mc/e-boutique/accueil.
- Conditions of transport
Rolling stock
The following vehicles are available
- Citroën eJumpy light vehicles, for transporting a maximum of 6 passengers
- KARSAN eJest minibuses, for the transport of people with reduced mobility and baby carriages.
Validating the trip
Customers must identify themselves to the driver to confirm their pick-up. They must also validate their ticket or purchase one from the driver.
Approach follow-up
Before picking up, customers can track the vehicle in real time using the "ClicBus Monaco" application.
Tracking the journey
Once in the vehicle, customers can see the time remaining until their arrival and consult the list of intermediate stops from their origin and destination. The customer will only be dropped off at the destination stop registered at the time of booking.
Safety rules and discipline on board
Customers must wait for the vehicle to come to a complete stop before boarding or alighting.
For everyone's comfort, it is forbidden to :
- Drink, eat or smoke on board the vehicle.
- Get on or off outside the stops
- Behave in such a way as to disturb other passengers or the driver.
- Speak to the driver unless necessary
- Soiling or damaging equipment
- Use any device, Bluetooth speaker or sound instrument,
- Make telephone calls,
- Transport hazardous materials
- Throwing garbage out of windows
Passengers are civilly liable for any damage they cause to property or persons in the vehicle.
- Conditions of access and eligibility
Customer service and information
The website and application offer information tabs and user guides for the service and booking facilities. Customer service can also be contacted by calling the call center on +33 4 65 40 60 09, in the event of a request for information or a complaint.
All passengers under the age of ten (10) must be accompanied.
In the case of seated transport, the use of an approved restraint system for a child under ten (10) years of age is compulsory in a light vehicle used for public road transport (article R412-2 of the French Highway Code). It is the responsibility of the parent or guardian to provide the equipment required to transport the child safely and in compliance with the applicable legal provisions (booster seat).
Otherwise, transport will be refused by the driver.
Service accessibility (PRM)
Transport for people with reduced mobility will be provided by the KARSAN eJEST minibus. Passengers requiring assistance must indicate this at the time of booking on the application, when creating an account or to the agent at the call center.
Luggage transport
Luggage and small packages may be transported within the limits of the vehicle's capacity, under the full responsibility of the owner. They must not occupy a seat or obstruct passage. The service will not accept customers in possession of dangerous goods, or who are a nuisance to other passengers. The transport of larger items of luggage (suitcases, trunks, carts, etc.) is not permitted. Should this be the case, the driver is entitled to refuse to accept the luggage.
If you think you have left an item in the vehicle, please contact CAM's lost and found department on +377 97 70 22 22.
Transporting animals
Pets are not allowed, with the exception of guide dogs for the blind and small animals carried in a bag. They must not occupy a seat, soil or inconvenience other passengers. Their owners will be held responsible for any damage or accident suffered by the animal or caused to a third party by their animal. Their presence must be notified at the time of booking.
- Personal data and privacy policy
All collection and processing of personal data in the context of public service missions is carried out in compliance with Monegasque regulations.
CAM undertakes to comply with the regulations in force concerning the processing and storage of personal and confidential data, and in particular law no. 1.165 of December 23, 1993 on the protection of personal information. In accordance with these regulations, customers have the right to access and rectify information concerning them by writing to CAM's head office.
- Complaints, mediation and disputes
The customer may lodge a complaint within three months of the date of the event giving rise to the complaint.
These G.C.A.U. are governed by Monegasque law. Any dispute arising out of or in connection with their execution shall be submitted to the jurisdiction of the competent courts in the Principality of Monaco, to which the parties expressly confer jurisdiction, including in the event of summary proceedings, third-party proceedings or multiple defendants.
Complaints can be made by calling the call center or by contacting us by email or via the application.
- Interpretation and acceptance of the general conditions of access
The user hereby undertakes to comply with the G.A.C.U. He understands and accepts that any breach of the G.A.C.U. may result in the cancellation of his commitments.
No rights or privileges under these G.S.A.U. are transferable to any person in any manner whatsoever.
These G.C.A.U. may be amended at any time. The latest version of the T.G.A.U. is available on this web page.
Users of the service will be informed of any changes by e-mail. They will be invited to take cognizance of them and, if they do not object within 3 months, they will be deemed to have accepted them. In the event of disagreement, the user must express his refusal by return e-mail, which will entail termination of his account.
Notwithstanding the foregoing, any reservation made after the publication of a version of the G.A.U. implies their immediate acceptance, including for customers who previously held a user account.