GENERAL TERMS AND CONDITIONS OF SALE AND USE
The purpose of these general terms and conditions of use (G.C.U.S.) is to define the terms and conditions for the marketing and sale of tickets for use within the Compagnie des Autobus de Monaco network, as well as the terms and conditions for use and travel on board.
Article 1 - DEFINITIONS
CAM" refers to Compagnie des Autobus de Monaco.
The "customer" refers to the purchaser or holder of a ticket.
The "ticket" constitutes a contract between the customer and CAM. It must be kept at all times when using the CAM transport network and must be presented in the event of an inspection.
It can be purchased and validated in several forms:
- on paper, issued from the console of a bus or bus boat
- on a contactless medium, enabling a transport contract to be loaded and reloaded:
The medium is represented by a long-life contactless smart card (CSC) or a short-life contactless card (BSC). The CSC is a nominative card that does not include a company card. It bears the user's photo ID, surname, first name and customer number. The BSC is an anonymous card,
- by credit card using the Open Payment system,
- on a dematerialized medium (mobile/smartphone type) via the Monapass mobile application, displaying one or more QR Codes on the screen.
The "validator" is the device installed on board the bus at each door, enabling passengers to validate their tickets.
Article 2 - SCOPE OF APPLICATION
These GCU apply to all tickets purchased and valid for use on the entire network, whether issued by the CAM or by one of its partners in the case of interoperable tickets (TER SNCF, Lignes d'azur, etc.) or via the Monapass application, as well as the customer's bank card used for this purpose.
The CAM public transport network is detailed at stops and on the website www.cam.mc.
It comprises 6 regular routes, 4 express routes, 1 Transport à la Demande service (ClicBus), 2 night routes and the boat-bus.
Article 3 - PURCHASE TERMS AND ACCESS FORMULAS
3.1. DIFFERENT POINTS OF SALE
Tickets can be purchased :
- On board buses and water buses
- At the sales office:
Sales area - 24 rue du Gabian - 98000 Monaco
Opening hours: Monday to Friday (except public holidays) 8:30am to 4:30pm
Contact: +377 97 70 22 22
Mail : contact@cam.mc
- On our online store : www.cam.mc - online store section
- Via the Monapass mobile application
3.2. TYPES OF PASS AVAILABLE
CAM fares are quoted in euros and are subject to revision by decision of the Monaco Government. They are available on our website and in our various communication media.
The choice of passes and their prices vary according to the type of PASS and its point of sale.
Three main categories of PASS are available:
- PASS with one or more trips for one or more users ;
- Subscription PASS (from daily to annual) for one user;
- Special PASSes for particular categories of users requiring specific criteria and proof of entitlement.
3.3. TERMS OF PAYMENT
The following are the terms of payment according to the place of purchase:
- On board with the driver-receiver: payment on board the vehicle with the driver-receiver is made in cash only (euros). A top-up may be required.
The driver then gives the passenger a paper ticket, or a BSC for multi-trips, to be validated each time the vehicle is boarded and for each passenger present, to be kept throughout the journey.
- On board by bank card - Open payment: customers can pay for their transport by presenting their bank card on the contactless payment zone of the validator.
Their bank card then becomes their ticket. The customer will only be debited for the number of journeys and therefore the number of validations made over a given period, until the daily, weekly or monthly ceilings specified in the fare schedule are reached.
In fact, the system calculates the right price without exceeding the PASS price corresponding to the period of use.
The cost of the trip and the fare optimization are presented on the CAM website. A platform accessible from our website www.cam.mc enables users to monitor their credit card debits on a daily basis.
This means of payment is valid for a maximum of 6 people per credit card.
- At the sales office: CAM tickets and interoperable tickets (tickets for several regional networks) purchased at the sales office are paid for in euros by cash, by any accepted means (bank or postal cheque, bank card, cash) at the rate in force on the day of purchase, or by direct debit (see 3.4.). Only cheques issued by a bank domiciled in Monaco or France are accepted. Tickets are issued on site. It is encoded on a CSC or BSC.
- On the online store: payments are made by credit card only, using the secure banking module. Customers must have a customer account and a CSC issued by a receptionist at the CAM sales office, before creating their online customer space at www.cam.mc. They can then load and reload their tickets directly onto their CSC by entering their card number. Activation of the product takes effect when the customer passes over a validator inside the bus. The equipment then displays "Ticket loading". Once reloaded, the ticket must be validated.
- Via the MONAPASS mobile application: this application is operated by the Digital Services Department, which has its own C.G.V.U.. Its interface enables users to buy CAM tickets. Users of the mobile application must create a customer account. They are free to buy tickets anonymously or by name, or to import their CAM products by transferring their customer account to the application and entering their customer number. In the latter case, the repatriated product can only be used via the mobile application, and will no longer be available on the CSC.
Payment can only be made by credit card via the secure banking module.
3.4. SPECIAL PROVISIONS FOR MONTHLY DIRECT DEBIT PASSES
The CAM "all public" annual transit pass is a fixed-rate pass payable according to a choice of two formulas:
- cash payment,
- or by monthly direct debit.
The monthly direct debit option can only be purchased at a branch.
The direct debit option consists of 12 monthly payments at the rate in force on the date of purchase. The 1st monthly instalment is payable in cash on purchase of the ticket and will be followed by 11 other identical instalments. Each instalment is due on the 12th of the month (subject to change).
The payer may be different from the subscriber holding the annual CAM pass. The payer must be of legal age.
All transactions affecting direct debits must be registered before the end of each month to take effect on the 12th of the following month.
In the event of a change in bank details, the payer must notify the sales office. In this case, he/she fills in a new direct debit authorization form and provides a RIB or RIP corresponding to his/her new bank details, so that there can be no break in the rhythm of direct debits.
In the event of non-payment or rejection of a direct debit (other than a technical incident not attributable to the payer), or in the event of a break in the rhythm of direct debits due to a change in payment conditions (change of bank domiciliation or change of payer), the payer will be liable for "non-payment charges" and "handling charges" at the current rate, and must pay the outstanding sums to the CAM sales office within 8 days. Failing this, the product will be blocked, and the company reserves the right to take legal action.
Article 4 - DURATION OF VALIDITY OF CARRIAGE TITLES
4.1. DURATION OF VALIDITY OF A PASS ON A CSC OR BSC
All 1 or multi-trip passes are valid for 2 years and 10 months.
For monthly, quarterly or annual passes, the product is activated on the day of its first validation on an on-board validator. The expiry date is displayed on the validator at the time of validation.
For school season tickets only, validity dates are fixed and communicated at the time of purchase.
The customer can recharge a pass or ticket in advance (before the card is empty or the pass has expired).
When the current subscription expires, the recharged ticket will be activated on the first validation, thus starting the duration of the new subscription.
4.2. VALIDITY PERIOD OF A PASS PURCHASED VIA THE MONAPASS APPLICATION
For all 1-trip, multi-trip, Group and 24h PASSes, users must activate their product when they wish to use it before boarding a bus.
At the time of purchase, for all PASS 7 days and more, the user chooses the activation date.
Multi passes are valid indefinitely.
Calendar PASSes are valid from the date of activation for the duration of the PASS (24h, 7 days, monthly, quarterly and annual).
Article 5 - TERMS AND CONDITIONS OF TRANSPORT TICKET USE
5.1. VALIDATION CONDITIONS
CAM tickets are valid throughout the network. Whatever the ticket, the customer can make one or more connections free of charge on all lines and in all directions within 30 minutes of the first validation, by validating it directly at the validators each time they board.
Customers must have a ticket, validate it, keep it throughout their journey and present it in the event of an inspection, whatever the form of the ticket (paper ticket, BSC and CSC, bank card, QR code, etc.).
- Only the 1-trip PASS purchased on board cannot be validated. It is issued by the driver and must be kept by the customer throughout the journey and beyond in the event of a connection.
- The BSC, CSC, CB or QR Code contactless ticket must be presented on one of the on-board validators to confirm its validation. It must be validated each time the passenger boards the train, failing which the passenger will be in an irregular situation.
- If several passengers wish to use the same multi-trip ticket, they will apply the following procedure:
- for multi-trip PASSes on CSC and BSC: they will multi-validate directly on the validator;
- for PASSes purchased via the Monapass application: they activate and scan the QR code(s) corresponding to the correct number of passengers.
- The same applies to credit cards (limited to 6 passengers per card).
If validation is not successful, the passenger must try again, and if unsuccessful, report to the driver to rectify the situation.
5.2. THEFT OR LOSS OF CARD
5.2.1. Theft or loss of a BSC
No refund will be made. Please note that, in accordance with current regulations, customers cannot travel on the Monegasque network without a valid ticket. It is therefore the customer's responsibility to obtain a new ticket.
5.2.2. Loss or theft of a CSC
In the event of loss or theft of a CSC, the customer must go to the sales office. If a contactless card is reported lost or stolen, its operation will be blocked and it will no longer be possible to use it.
A new CSC will then be issued, subject to a duplicate fee at the current rate upon presentation of proof of identity. All CAM tickets on the old card will be transferred to the new card. There will be no reimbursement of CAM tickets for travel between the date of loss or theft and the issue of the new card.
Please note that, in accordance with current regulations, customers cannot travel on the Monegasque network without a valid ticket. The customer is therefore obliged to obtain a ticket if a new card is not issued immediately after the loss.
5.2.3. Theft or loss of MONAPASS product phone or change of cell phone
In the event of theft, loss or change of cell phone, a ticket recovery procedure is available on the Monapass application. Please refer to the Monapass FAQ.
5.3. MALFUNCTION OF THE CONTACTLESS ELECTRONIC DEVICE
5.3.1. BSC malfunction
If the ticket is faulty on first use, it will be exchanged for an identical ticket at the CAM sales office on presentation of the purchase receipt.
If the BSC is defective but has been opened and shows no signs of deterioration, it will be exchanged at the sales office for a card showing the duration and/or number of remaining journeys, on presentation of the purchase receipt.
If the BSC has been damaged, it will not be exchanged or refunded.
5.3.2. CSC malfunction
If the CSC is faulty and shows no sign of deterioration, a new card will be issued free of charge at the CAM sales office.
If the card has expired, the customer may obtain a new CSC free of charge from the sales office by presenting the expired card and his/her ID. The products on the card will be transferred to the new card.
If the CSC has been damaged, the customer must have a new contactless smart card issued at the current duplicate rate. CAM tickets on the old card will be transferred to the new card.
NOTE: For both types of media, a technical delay of 48 hours from the last validation may be required to recharge the ticket(s) on the faulty card.
5.3.3. MONAPASS application and telephone malfunctions
In the event of a malfunction of the Monapass application, customer service is available at the following e-mail address contact@monapass.mc only. This service will provide a solution as soon as possible.
If the customer encounters any other problem concerning a phone hardware failure (battery, network or screen), he must regularize his trip, either with the driver or by validating with his credit card.
5.4. CONSEQUENCES OF NON-USE OF CARD AND PRODUCTS
No reimbursement can be demanded in the event of total or partial non-use of a ticket.
Article 6 - TERMINATION OF ANNUAL SUBSCRIPTION
The customer may request cancellation of annual paid transport tickets under the following conditions.
6.1. CANCELLATION OF MONTHLY-PAID ANNUAL PASSES
The monthly-paid annual pass is automatically renewed for 12 full months at the fare in force on the expiry date.
- During this 2nd and subsequent years, the pass may be interrupted by the customer without justification, with any calendar month begun remaining due.
- However, the customer may cancel the subscription during the 1st year in the following cases :
- death of the contactless cardholder,
- long-term illness of more than 6 months,
- relocation outside Monaco and surrounding areas,
- change of place of employment or establishment to an area not served by CAM,
- loss of employment.
In all cases, the cancellation request must be sent in writing one week before the end of the calendar month to CAM's administrative and financial department at the following address:
CAM - SERVICE ADMINISTRATIF ET FINANCIER -, 4-6 avenue Albert II - Zone F - 98000 MONACO.
The department will acknowledge receipt and confirm that the subscription is due to expire on the 1st day of the following month. The customer must go to the sales boutique to hand in the CSC so that the services can cancel the product and, if necessary, recover the media.
Direct debit is suspended, but no refund is given. Any month begun is due in full.
6.2. CANCELLATION OF ANNUAL CASH SUBSCRIPTION
A request for cancellation of the annual subscription must be sent by post by the customer, 15 days in advance, and must include supporting documents.
This letter must be sent directly to the following address: CAM - SERVICE ADMINISTRATIF ET FINANCIER -, 4-6 avenue Albert II - Zone F - 98000 MONACO.
Upon receipt and after verification, the cancellation request will be taken into account by the services. The customer will be required to present his CSC card to register the cancellation of the product and return the media to CAM.
CAM will reimburse the overpayment to the customer on the date of effective cancellation. The amount of the refund is calculated by taking into account the annual cost of the subscription paid by the customer, less the nearest tariff corresponding to the period of actual use.
Article 7 - CONTROL OF TICKETS
In the absence of a ticket, or in the absence of validation, the user is in an irregular situation.
The CAM's control teams are responsible for checking and applying the regulations in force. These are posted on the buses.
Similarly, any improper use of CAM tickets constitutes fraud, with the same consequences.
Article 8 - RULES ON BOARD
All users are required to comply with the On-Board Regulations displayed on the buses. These are also available on the CAM website.
They concern :
- rules of good citizenship,
- conditions of use of the bus: rights and duties,
- rules of behavior.
The Transport Police is in charge of enforcing and respecting these rules.
Article 9 - PROTECTION OF PERSONAL DATA
The information collected is processed electronically. It is essential for processing your request and managing your file.
The plastic contactless card may contain one or more tickets. The electronic chip does not store the personal details of the tickets, but it does contain: date of birth and profile (e.g. resident over 60, under 26, general public), as well as the period of validity of the card, which also appears on the receipt given to the customer at the time of subscription. The cardholder's surname, first name and photo are only printed on the card, and are not stored on the chip.
The customer's personal data may be communicated to the organizing authority at the latter's specific, reasoned request.
In accordance with French law no. 1.165 of December 23, 1993, as amended, on the protection of personal data, you have the right to access and rectify any information concerning you.
Any such request must be made :
- on site at the CAM sales office: 22 rue du Gabian - 98000 MONACO
- in writing to our head office: 4/6 avenue Albert II - ZONE F - 98000 MONACO.
The data required to create an online account is controlled by the customer. They may modify or delete it at any time.
With regard to the Monapass application, the user is invited to read the conditions implemented by the person responsible for this processing. contact@monapass.mc.
Article 10 - APPLICATION OF THE C.G.V.U.
The purchase of any ticket valid on the Monegasque urban network (CAM) implies unreserved acceptance of the present general conditions of use and fares, including for interoperable tickets distributed by our partners.
Article 11 - MODIFICATIONS TO THESE GENERAL TERMS AND CONDITIONS OF USE
These G.C.U.S. may be modified at any time. The latest version of the T.G.V.U. is available on the website and on the mobile applications.
Any purchase or renewal of a pass after publication of an updated version of the G.S.T.U. implies immediate acceptance.
Fares and fare changes can be consulted on communication media, online and on the transport network.
These changes do not entail any modification of the present G.C.V.U., which remain in force.
Article 12 - AFTER-SALES SERVICE
For all questions relating to tickets and season tickets, after-sales service is managed by CAM's commercial agency:
Compagnie des Autobus de Monaco - Boutique commerciale
24 rue du Gabian
98 000 MONACO
For all questions relating to incidents, complaints, accidents on board or at stops, customers are invited to contact the head office:
Head office
4-6 avenue Albert II - Zone F -98000Monaco
contact@cam.mc- (+377) 97 70 22 22
For all cancellation and reimbursement requests, the recipient department is :
Administrative and Financial Department
4-6 avenue Albert II - Zone F -98000Monaco
contact@cam.mc- (+377) 97 70 22 22
For all requests relating to the user account on the "Monapass" application, the addressee department is :
Monapass
contact@monapass.mc
Version valid as of July 1, 2024